Shipping Policy
Last updated: October 1, 2026
WHERE WE SHIP
We currently ship within the United States only. We do not ship internationally at this time.
SHIPPING RATES
- Orders of $200 or more: Free Shipping
- Everything else: $6.90 flat rate
Rates are per order and shown before you pay. Every order ships with tracking.
PROCESSING TIME
Most orders are prepared and handed to the carrier within 1 business day of being placed. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, such as major holidays and promotions, processing can take a little longer. If anything unusual delays your order, we'll email you.
DELIVERY TIME
Once your order is on its way, delivery usually takes 2 to 7 business days, depending on how far the item has to travel and how large it is. Bulky furniture such as sofas, dining sets and wardrobes is handled by freight carriers and can take longer than smaller items.
All delivery times are estimates, not guarantees. We can't control carrier delays, weather, or other events outside our hands. What we can promise is that your order leaves us quickly and that you'll always have a tracking number to follow it.
TRACKING
Every order ships with tracking. As soon as your parcel is picked up, we email you the tracking number so you can follow it to your door. Our orders are carried by FedEx, UPS and other national carriers.
If you haven't received a tracking number, or your tracking hasn't updated in several days, email us at support@porchelle.com and we'll look into it.
DELAYED, LOST OR DAMAGED PARCELS
If your tracking stops updating, or your order arrives damaged or incomplete, contact us at support@porchelle.com with your order number and a photo if there's visible damage. We'll work with the carrier and either replace the item or refund you in full.
Please check your order as soon as it arrives and tell us about any damage promptly. It makes the claim much easier to resolve.
CANCELLING AN ORDER
If you change your mind, email support@porchelle.com as soon as possible with your order number.
If your order has not yet shipped, we will cancel it and refund you in full. There is no cancellation fee.
Once an order has been handed to the carrier we can no longer stop it, but you can still return it under our Refund Policy (https://porchelle.com/policies/refund-policy), and return shipping is on us.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We can usually correct an address before an order ships, but once it's with the carrier we may not be able to redirect it. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus the original shipping charge.
QUESTIONS
Email support@porchelle.com. We're happy to help.
Porchelle
150 E B St Lbby #1810 SMB#110772
Casper, WY 82601
United States